Stakemate Safer Gambling Tools and Support
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Safer-gambling controls include deposit and stake limits, time-outs and self-exclusion. Deposit limits can be set on a daily, weekly or monthly basis, a time-out can last from 24 hours to 6 weeks, and self-exclusion can run from 6 months to 5 years.
GAMSTOP provides a confirmed external self-exclusion route. Independent help is also available through GamCare and the National Gambling Helpline on 0808 8020 133, which is available 24/7.
Deposit and Stake Limits
Deposit limits are an account-level safer-gambling control and can be set on a daily, weekly or monthly basis. Stake limits are also available as a separate control.
- Set a daily deposit limit if you want a limit over the daily period.
- Set a weekly deposit limit if you want the control to apply over the weekly period.
- Set a monthly deposit limit if you want the control to apply over the monthly period.
- Use stake limits separately from account deposit limits where that control is appropriate.
Account-level limits are separate from the current stake limits shown for individual games.
Changing a Deposit Limit
Increasing and decreasing a deposit limit have different effective times. A higher deposit limit applies after 24 hours, while a lower limit applies immediately.
If you raise a deposit limit, the increase takes effect after 24 hours.
If you lower a deposit limit, the decrease takes effect immediately.
For the standard minimum, fees and account-funding process, use the deposit rules; the safer-gambling limit timings above remain separate controls.
Taking a Time-Out
A time-out is a temporary break that can be set for a period from 24 hours to 6 weeks.
Shortest confirmed time-out period: 24 hours.
Longest confirmed time-out period: 6 weeks.
A time-out is separate from self-exclusion, which covers a longer confirmed exclusion period.
Using Self-Exclusion on Your Account
Self-exclusion can be set for a period from 6 months to 5 years. It is a separate control from a temporary time-out and is intended for a longer exclusion period.
- The minimum confirmed self-exclusion period is 6 months.
- The maximum confirmed self-exclusion period is 5 years.
- Treat self-exclusion separately from a time-out of up to 6 weeks.
GAMSTOP and External Self-Exclusion
GAMSTOP provides an external self-exclusion route. It is separate from the ordinary account time-out and from the self-exclusion period managed through Stakemate.
Use GAMSTOP as an external exclusion option where that route is appropriate. The detailed registration mechanics are not set out here.
Independent Help From GamCare
GamCare provides independent gambling support. The National Gambling Helpline is available on 0808 8020 133.
- Organisation: GamCare.
- Service: National Gambling Helpline.
- Telephone: 0808 8020 133.
- Availability: 24/7.
What Happens to a Remaining Balance
If self-exclusion is applied while money remains in the account, a process applies for returning the remaining account balance.
Self-exclusion does not mean that the remaining balance is automatically forfeited.
The remaining funds are handled through the applicable balance-return process.
No fixed return time or payment method should be assumed unless it is confirmed for the individual case.
Blocking Tools and Account Support
Blocking tools are also listed among the available safer-gambling resources. Use these as additional controls where they are appropriate for your circumstances.
- Use blocking tools as an additional gambling-control measure.
- Use the Contact section in the app for account-specific help.
- Email [email protected] if you need assistance through email.
If you need help with an account-specific safer-gambling request, use our account support routes.
Common Safer Gambling Situations
Different situations call for different controls. Use the option that matches the type and duration of restriction you need.
You Want to Lower a Deposit Limit
A lower deposit limit applies immediately. The 24-hour delay used for an increase does not apply to a decrease.
You Want to Raise a Deposit Limit
A higher deposit limit applies after 24 hours. Do not expect the increased limit to take effect immediately.
You Need a Temporary Break
A time-out can be used for a temporary break lasting from 24 hours to 6 weeks.
You Need a Longer Exclusion
Self-exclusion can run from 6 months to 5 years. GAMSTOP also provides a separate external self-exclusion route.
You Want Independent Gambling Support
GamCare provides independent support through the National Gambling Helpline on 0808 8020 133, available 24/7.
FAQ – Stakemate Safer Gambling Questions
Can I Set a Deposit Limit?
Yes. Deposit limits are available as an account-level safer-gambling control.
Can I Set Daily, Weekly or Monthly Deposit Limits?
Yes. Deposit limits can be set on a daily, weekly or monthly basis.
When Does a Lower Deposit Limit Apply?
A lower deposit limit applies immediately.
When Does a Higher Deposit Limit Apply?
A higher deposit limit applies after 24 hours.
How Long Can a Time-Out Last?
A time-out can last from 24 hours to 6 weeks.
How Long Can Self-Exclusion Last?
Self-exclusion can be set for a period from 6 months to 5 years.
What Is GAMSTOP?
GAMSTOP is an external self-exclusion route referenced as part of the available safer-gambling support.
Can I Get Independent Gambling Support?
Yes. GamCare provides independent gambling support through the National Gambling Helpline.
What Is the National Gambling Helpline Number?
The National Gambling Helpline number is 0808 8020 133 and it is available 24/7.
What Happens to My Remaining Balance After Self-Exclusion?
A process applies for returning the remaining account balance after self-exclusion. No fixed timing or payment method is stated here.