Stakemate Verification Documents and Checks

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Verification can cover the identity details held on your account, including your first name, surname, address and date of birth. Photo-ID examples include a passport, driving licence and government-issued photographic ID.

Proof-of-address examples include a utility bill, a government-office letter and a bank statement, with a 90-day reference applying to address evidence. Additional checks may also cover source of funds, source of wealth or payment-method ownership where required.

Details We May Verify

Identity verification can include the personal details provided for your account. These checks help confirm that the information associated with the account matches the person using it.

• Your first name may be verified.
• Your surname may be verified.
• Your address may be checked.
• Your date of birth or age may be checked.

Verification can take place when an account is opened and can also be carried out later. A previous check does not mean that further verification can never be requested.

Photo ID Documents You Can Use

Photo-ID evidence can be requested as part of an identity check. Confirmed examples include a passport, driving licence and government-issued photographic ID.

These are examples rather than a statement that every customer must provide all three documents. Use the type of identity evidence requested for your particular check.

A passport can be used as an example of photographic identity evidence.

A driving licence can also be used as an example of photographic identity evidence.

Government-issued photographic ID is another confirmed example.

Proof of Address Documents

Proof of address is separate from photo ID. Confirmed examples of address evidence include a utility bill, a government-office letter and a bank statement.

The date of the address document also matters, so check the applicable recency before providing it.

How Recent Address Evidence Should Be

When proof of address is requested, check the document date against the relevant 90-day reference. The recency requirement applies to the address evidence rather than creating a blanket expiry rule for every verification document.

• Check the date shown on the address document.
• Compare it with the relevant 90-day reference.
• Use a confirmed proof-of-address document that meets the request.
• Do not assume that an older document will satisfy the current address check.

Additional and Ongoing Verification Checks

Verification can take place when your account is opened, but checks may also occur later. We may request additional information when a later or ongoing verification check requires it.

A request for more information does not by itself mean that something is wrong with the account. It means that further information is needed for the particular verification check.

An initial check can take place when the account is opened.

Further verification can be carried out later.

Additional information may be requested when needed for that check.

Source of Funds, Wealth and Payment Ownership

Additional verification may include checks on source of funds, source of wealth or ownership of a payment method. These checks are separate from the basic identity and address documents described above.

Financial evidence can include bank statements or payslips where relevant to the information being requested. This does not mean that every customer must always provide both types of document.

• Source-of-funds information may be requested where required.
• Source-of-wealth information may form part of a wider financial check.
• We may ask you to confirm ownership of a payment method.
• Bank statements can be used as supporting financial evidence where relevant.
• Payslips may also be requested where they are relevant to the check.

What Happens If Verification Is Incomplete

Required verification information should be provided when requested. If required information is not supplied, account restrictions can apply and the account may be suspended or terminated depending on the circumstances.

These outcomes are conditional rather than automatic for every incomplete document or unanswered request. The action taken depends on the verification information that remains unresolved.

Restrictions may apply while required information remains unresolved.

Failure to provide required information can lead to suspension.

In some circumstances, failure to complete required checks can lead to account termination.

If a verification request or the information we need is unclear, contact support before leaving the requirement unresolved.

Common Account Verification Situations

The correct next step depends on the type of verification request. Start with the specific identity, address, financial or payment information that has been requested.

You Are Asked for Photo ID

Use the type of photographic identity evidence requested for the check. Confirmed examples include a passport, driving licence and government-issued photographic ID; you should not assume that all three are required together.

You Are Asked for Address Evidence

Use a confirmed proof-of-address example such as a utility bill, government-office letter or bank statement, and check the document date against the relevant 90-day reference.

We Ask for Financial Information

The request may relate to source of funds, source of wealth or payment-method ownership. Bank statements or payslips may be requested where relevant, so provide the type of evidence asked for in the specific check.

Verification Is Requested Again Later

Further verification may be carried out after the account has already been opened or previously checked. Provide the additional information requested for the later verification stage.

FAQ – Stakemate Verification Questions

What Details Can Stakemate Verify?

Verification can cover identity details including your first name, surname, address and date of birth or age.

Can I Use a Passport?

Yes. A passport is one confirmed example of photographic identity evidence.

Can I Use a Driving Licence?

Yes. A driving licence is one confirmed example of photographic identity evidence.

Can I Use a Utility Bill?

Yes. A utility bill is one confirmed example of proof-of-address evidence.

Can I Use a Bank Statement?

Yes. A bank statement can be used as proof of address and may also be requested as financial evidence where relevant to a separate check.

How Recent Must Address Evidence Be?

Check the proof-of-address document against the relevant 90-day reference. This should not be treated as a blanket expiry rule for every verification document.

Can Extra Information Be Requested?

Yes. Additional information may be requested during verification, including during checks carried out after the account has been opened.

What If I Do Not Verify?

If required verification information is not provided, account restrictions may apply and the account can be suspended or terminated depending on the circumstances.

Are Checks Done at Account Opening?

Yes. Verification checks can take place when an account is opened, and further checks may also be carried out later.

Can Source of Funds Be Checked?

Yes. Source-of-funds information may be requested where it is relevant to the verification check.

Can Source of Wealth Be Checked?

Yes. Source-of-wealth information may be requested where the relevant verification check requires it.

Can Payment Ownership Be Checked?

Yes. We may ask you to confirm ownership of a payment method as part of verification.

Can Payslips Be Requested?

Yes. Payslips may be requested as supporting financial evidence where they are relevant to the check.